Recognizing Great Storytellers – Strengths in Autobiographical Memory

We read a lot about how telling stories is important in business, but it’s also important in just building rapport in a room of people (especially a dinner). My favorite Eide Neurolearnaing Blog has an interesting post on recognizing great storytellers:

There are great storytellers all around us, and yet we don’t always recognize them. As children, these are children who can tire out their parents with all their talking. They have a knack for vivid sensory detail, and may have almost ‘photographic memory’ for events and details that they personally experienced. Richness of sensory detail or colorful point of view is not a problem for them, although simplification or summarization may be. They may have problems prioritizing or generalizing what they know, but they can play the film loop back in living, breathing detail.

These children, and adults are temporal lobe story tellers, experiencing and remembering personally and with all their senses. These children are natural writers and poets, but they may present paradoxically as poor students because they may forget impersonal information like math facts or spelling conventions, and be lost with bland memorization of factual lists. Exasperated parents may throw up their hands – why can’t they remember when they have such a fantastic memories? The answer is – is that personal and impersonal memory stores use very different parts of the brain.

Another lesson on why cognitive science is A Big Deal.

My First Date

No, this won’t be the tell-all you’ve all been waiting for (I haven’t had time for romance in high school, but maybe later), but I did make my date with Seth Levine. And it was well worth it. Seth is at Mobius VC and a blogger.

Our chat – which left me with more energy afterwards than I had going into it, always a sign that it was quality use of time – reinforced two things. 1) How great blogging is to connect people and build the foundation of a relationship. Small talk doesn’t exist between two people who meet for the first time but have been reading each other’s blogs. 2) How electronic interactions will never give you the total picture of someone.

Seth is a Friend of Ben who is compassionate, thoughtful, successful, and laid back (in an intense way). If you think these are important traits in business or life, you should read his blog like I do.

Must Teenage Girls Consult Their Parents Before an Abortion?

"It’s nice to think that all girls feel comfortable talking to their parents about sex, birth control, and abortion. Nice, but absurd." Well put, LA Times.

If you live in California, vote No on Prop 73, which would require doctors to give parents 48 hours notice before carrying out an abortion on a girl under 18.

Since I can’t vote myself, this is the next best thing to do.

Continuous Partial Attention

Link: Meet the Life Hackers – New York Times.

This is a nice article in today’s NYT that speaks to one of my obsessions: managing my energy, my time, and being super efficient at everything I do. I will always have several windows open, emails coming through all day, different tasks, etc. I wish I had several big monitors at my desk – as this article indicates is helpful – or had a program that only delivered urgent emails immediately and didn’t even let me know I had other emails until I was really ready to read them. Below is an excerpt which I found interesting because it speaks to why people are so intent on receiving and responding to email within minutes:

We are so busy keeping tabs on everything that we never focus on anything. This can actually be a positive feeling, inasmuch as the constant pinging makes us feel needed and desired. The reason many interruptions seem impossible to ignore is that they are about relationships – someone, or something, is calling out to us. It is why we have such complex emotions about the chaos of the modern office, feeling alternately drained by its demands and exhilarated when we successfully surf the flood."It makes us feel alive," Stone says. "It’s what makes us feel important. We just want to connect, connect, connect.

What Defines a Satisfied Customer?

I was talking to my partner Dave tonight and, as our Saturday night chats are wont to do, we meandered into a few big picture ideas that affect our business. One thing we talked about was what defines a satisfied customer. One definition of a satisfied customer is someone who will continue to buy from you (or renew their subscription, if you’re in the on-demand market like we are). That’s a pretty minimal definition, but people don’t often think about having customers that are TOO happy. If they’re too satisfied, are you spending too much on that account? When do you face diminishing returns where the benefits accrued from high customer satisfication is not worth the expense to maintain such a strong relationship?