Little Things: Tone of Error Messages

Ah, the little things which make a big difference, such as error messages when a piece of software doesn’t work.

Andy Sack points out this error page Google gave him:

The bad news is that Google Docs has just encountered an error.

The good news is that you’ve helped us find a bug, which we are now looking into.

We apologize for any inconvenience this has caused you.

Awesome! Andy says he walks away feeling better about Google than before, even though the software didn’t work.

FeedBurner and PbWiki are two other web sites which have great copy on their product pages — it feels fun and personal to use those products.

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