“The Must-Read Book of the Summer”

Two weeks in, here are some of the interesting reviews of The Alliance:

  • Mike Bloomberg: “The Alliance offers useful strategies for combating this kind of complacency and creating environments where innovation flourishes. As the authors explain, it all comes down to people.”
  • Arianna Huffington: “The Must-Read Book of the Summer That Could Change the Way We Work…What’s also great about The Alliance is how it gives concrete ways to implement these ideas.:
  • Josh Bersin (Deloitte): “The big value of the book is that Reid and team clearly make this point: 21st Century Management is different. We need to engage people from the very beginning of their work life, tap into their collective intelligence even after they leave the firm, and build alumni networks to create an extended network as our ‘alliance workers’ move on.”
  • Daniel Pink (Author of Drive, Whole New Mind, Free Agent Nation): “A smart, fresh, (and occasionally bracing) look at the evolving relationship between the bosses and the bossed. It’s a terrific and accessible read that provides business leaders with both insights and tools to handle a world in which talent is paramount.”
  • Brad Feld (VC at Foundry Group): “The book, and the concept, is tightly written and extremely readable. The book is an appropriate length – there’s no fat here – just substance.”

If you’re a manager or work with managers, would love to hear your feedback. And thanks for picking up a copy at Amazon, B&N, Hudson’s bookstore in the airport, or anywhere else!

Visual Summary of The Alliance

We published a 60 slide slideshow that expresses the essence of The Alliance and Tours of Duty. Check it out on Business Insider. The combination of visuals and text works really well, I think. It’s already trending heavily on BI (500,000+ views).

Thanks to Ian Alas for all his hard work on creating this deck.

Update: Here’s the deck on Slideshare and embedded below. More than one million views on Business Insider.

Your Company is Not a Family

Reid, Chris, and I wrote a post on HBR.org about the myth of company as family, and explained why in The Alliance we liken companies to pro sports teams. Here’s how it starts:

When CEOs describe their company as being “like family,” we think they mean well. They’re searching for a model that represents the kind of relationships they want to have with their employees—a lifetime relationship with a sense of belonging. But using the term family makes it easy for misunderstandings to arise.

In a real family, parents can’t fire their children. Try to imagine disowning your child for poor performance: “We’re sorry Susie, but your mom and I have decided you’re just not a good fit. Your table-setting effort has been deteriorating for the past 6 months, and your obsession with ponies just isn’t adding any value. We’re going to have to let you go. But don’t take it the wrong way; it’s just family.”

Unthinkable, right? But that’s essentially what happens when a CEO describes the company as a family, then institutes layoffs. Regardless of what the law says about at-will employment, those employees will feel hurt and betrayed—with real justification.

Read the rest at HBR.org.

How Do You Get Employees to Open Up?

One key concept in The Alliance is “mission alignment”: managers and employees ought to  define a mission objective that aligns the employee career goals and values with the company’s. A far cry from the “company man” era, where a notion of an employee’s individuality and autonomy was nonexistent.

In an interview with Chris and me at Inc.com, we explore some of the practical things managers can do to create the space for honest conversation about what your employees really care about. Here are are two excerpts:

2. Forget the notion that you and your employees must have 100% long-term alignment. “The key,” says Casnocha, “is to have sufficient alignment to get this particular tour of duty to work out.”

The phrase “tour of duty” is a term the authors borrow from the military and use throughoutThe Alliance. “The metaphor conveys the key concept that both military and business tours of duty have in common,” they write. “Focus on accomplishing a specific, finite mission.”

What might that mission be? For employees, it could be developing skills or gaining connections that help them transition to a different industry or job type. As a leader, it’s in your power to help your employees with their missions. Think about how much more motivated your employees would be, if they knew you actually wanted to help them make a career transition–even though the transition would mean that they’ll be leaving your company one day.

4. Depersonalize the key questions. Yeh suggests approaching your employees by saying something like this: “It’s my job to help you overcome bottlenecks and all the things that are in your way. What things are preventing you from accomplshing your mission, and how can I solve them?”

Phrasing the question this way enables you to emphasize the mission, rather than the employee himself. It allows the employee to describe what’s wrong with his job, without feeling like he’s critiquing his own performance or ability to adapt to challenging circumstances.

Casnocha says he learned a great conversational tactic from Tyler Cowen, a professor of economics at George Mason University. The idea is another form of depersonalizing questions: Ask an employee what “most people” think of a certain situation. Usually, the employee will tell you what most people think. But in doing so, she will also provide a glimpse of her own personal feelings. Specifically, Casnocha suggests these conversational cues:

  • How is everyone feeling about what’s going on in the office?
  • What do you think people are frustrated about here at work?

These questions allow you, as a leader, to follow up on whatever topics arise. But you can do so delicately, without pouncing on the employee who–even in sharing what “most people” think–has just displayed a great deal of vulnerability.

Impressions of Italy, 2014 Edition

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(Beginning a long bike ride at the top of the Basilica of St. Frances in Assisi.)

I was in Italy last week for a wedding. It was my third time to the country. What more can one say about Tuscany? It’s a stunningly beautiful part of the world. A few general impressions:

  • Food. I’m trying to minimize bad carb intake. This makes Italy challenging. I ate more pizza in a week than I have in a long time. Italian pizza has few toppings on it — bread, bread, bread — but on the plus side, it is cheap. For one dinner we ordered 23 different pizzas and it cost less than 200 euros. The pasta and mozzarella was delicious, per usual.
  • Driving. For the first time, I drove a bunch on Italian highways, from Rome airport through Umbria and eventually to Florence airport. Italian drivers are, as the stereotypes suggest, quite aggressive. The tailgating is insane. One of the funnier things we noticed while driving was that there were frequently signs on the road that showed the name of the city you were leaving — crossed out.
    • The 20/euro/day fee for a GPS device from Hertz in the car was well worth it, given that I didn’t want to turn on data on my U.S. phone.
  • Electric bikes. I biked 6.5 hours from Assisi to Bavagna in central Italy. It was an amazing ride; it was mostly on custom built bike paths that were well marked. Highly recommend biking in the area. A special novelty for me: electric bikes! Felt and rode like a regular (albeit slightly heavy) bike. Pull a button as you pedal and the back wheel accelerates. This made treacherous hills accessible, and allowed us to cover more terrain in less time.
  • “Free” healthcare. An old, rusty fence slashed my leg on a hike and I went to the hospital in Siena to get a tetanus booster. The emergency room experience was a delight. Best of all, it was totally free! I signed a short form, they took my passport number, I got the shot, and left. Thanks, Italian taxpayers.
  • Side of the road prostitutes. Prostitutes advertised their services in the most random of back roads. Given that the trade is illegal in Italy, I suppose they’re optimizing for roads that see traffic but are not frequently visited by the police.

Bottom Line: Tuscany is Tuscany: one of the most beautiful, pleasant places in the world. And as is the case for a lot of Europe, when I’m there, I feel like I’m living in a museum.