Extreme Democracy and More at Future Salon

Last night I went to the Future Salon: Extreme Democracy event in Palo Alto. I didn’t have school – Jewish holiday – so I didn’t mind getting back home until 10:30 PM. It was excellent, and free!

I had never heard of this concept of “extreme democracy” before but that being the topic (intertwined with internet stuff) made it quite appealing to me. There were three speakers – Ross Mayfield of Socialtext (excellent), Zack Rosen of CivicSpace (he started the key collaboration software behind the Dean campaign), and Tom Atlee, author of Tao of Democracy.

The audience was made up of hippies/idealists left over from the 60s, business guys in suits, geeks in t-shirts, and overall just really smart, politically engaged folks. Zack started off talking about his work trying to allow civic organizations allow their local branches to organize and make change – cool stuff.
Ross then talked about social software, wikis, and blogs and tried to tie those concepts into democracy and political organizing. Finally, Tom presented case studies from Denmark and British Columbia about how they think about democractic decision making. All in all, very interesting stuff, stuff that I want to learn more about and think about how Comcate can perhaps get involved given our work with local governments. Fundamentally this is about: How can we improve the democractic process that is our government? Highlights, tidbits:

  • In the 80’s, making your voice heard consisted of institutional lobbying, inside-the-beltway politics. Reagan changed all that by insisting the public contact representatives and apply public pressure. Someone asked if sending 1,000 emails and faxes to a congressman really does anything now versus a lobbyist presenting a $1k check. Ross smartly responded that it’s either $1k check or $1k worth of staff time dealing with all the public contacts.
  • The Dean campaign used a wiki for policy analysis and decentralized news analysis. In other words, different volunteers and staff would analyze various media outlets in different regions and post reports on a wiki.
  • Is Wikipedia authoritative? Well, the only thing we know is that the quality of each article gets better every 5 minutes. Ross mentioned that he is working with some professors and journalism schools to compare the quality of Wikipedia to Britannica.
  • Big/Old/Legacy/Mainstream Media exaggerates differences, disputes, and polarization because it creates better stories.
  • Ross doesn’t buy into the “echo chamber” concept because he thinks things are getting more transparent and that private email lists are turning into public forums.
  • In Denmark they have citizen-councils – a group of about 15 people who represent a complete array of interests, often competing interests. They bring together all these different constituencies and a facilitator and discuss important issues. In the process, “experts” on the issue will come and testify (“Experts on-tap, not on-top”) to the council. In essence, this is like a citizen jury that reflects the community’s values. People know don’t know a lot about the issue but are facilitated to a concensus statement at the end. Media and other citizens watch the proceedings and then it becomes a big issue for the real government to act on.
  • “Wisdom Generation”: The building of collective understanding among diverse groups.
  • This notion of concensus, deliberative, democracy supplements actual democracy, not replace.

I don’t know about you, but there is something really exciting about new ways of thinking about our democracy. Cleary, two giant, opposing parties who play a political game of inches is not going to move our country in the right direction. $100 M has been spent this election on what? George Soros says that after thinking about how to support philanthropic endeavors that back his values he concluded making sure Kerry wins is the best choice. I would disagree. If we spent all this money and intellectual resources on rethinking the very roots of our democracy, much better change could come. Check out Extreme Democracy and the Tao of Democracy.

The Most Creative Uses Of That Four Letter Word

After posting a comment on Brad Feld’s post about “freaking” as a substitute for “fuck,” and in the process of that comment I posted a link to my favorite Bobby Knight half-time speech, on the same site I found two other top sports f-bomb tirades:

1. Bobby Knight Halftime Speech – The only clip I have found that actually recorded what Mr. Knight said to his Indiana U team at halftime. Unbelievable.

2. Lee Elia Goes Off on Cubs Fans – Just listened to this. 43 out of the 456 words are curses. Ouch!

3. Earl Weaver on Radio Show – Balt Orioles manager goes off during a radio interview…This sounded like it was on the air. I can only imagine what the radio show was thinking as he started dropping f-bombs left and right.

Am I Going to Suffer From Info Overload? Slate Added to Aggregator

I’ve never until the past couple days read Slate or Salon except for the casual visit. Slate’s articles are mostly free and I’m not prepared to pay for another monthly service for Salon (though I might – the two for one combo of Salon and The Well seems pretty appealing). Plus, Slate publishes a couple sentence description of all their new articles each day in RSS format so I can add them to my aggregator.

I’ve been very impressed with Slate’s stuff so far, and the description in the aggregator is enough to allow me to judge whether to click through or not. My favorite feature of Slate is its daily “Today’s Papers” feature. Here’s today’s. I know this particular feature is blasted out to hundreds of thousands of people each day, so maybe I’m behind the curve. But it is a nice overview of how each major US daily approached the day’s events. This supplements my reading of the NewsDesigner blog which analyzes the graphical, visual choices a paper makes. (There is a weekly feature too which covers all the weeklies.) There have also been some darn good articles that I haven’t seen elsewhere or if I have, not written as well. The best part? They’re all brief and delivered right into your aggregator.

So now I monitor about 50 blog feeds, read three daily papers (Times, Journal, and SF Chronicle though not all sections from all three), two current affairs monthlies (Atlantic and Harpers), three business monthlies (Harvard Biz Review, Fast Company, Inc), two government weeklies (American City and County and Governing), a business weekly (Fortune), a weekly politics/internet email newsletter, a daily Software Information Industry Association briefing, and a few other specialty email lists. Am I suffering from information overload? I hope not. It may be one reason why I have a hard time remembering things that don’t naturally engage me, because I have so much other stuff flying around in my head. Consuming this much information also allows me to easily discern good stuff from BS.

On a related note, does anyone have good articles or resources on digital lifestyle aggregation? I just heard that buzzword, and it sounds intriguing.

Siebel, CRM, Looking Forward

There’s an article in today’s NY Times on Siebel and CRM. Siebel’s CEO gave his first interview since taking the helm. The article puts quite the positive spin on Siebel’s position, calling them the CRM expert and that they have a best in breed solution. Further, Siebel got the spin on salesforce.com that they like: “small and scrappy” and “good for small and medium size businesses.” I’m sure Marc Benioff, CEO of salesforce, would have loved to get a quote, but instead they gave it to the CEO of RightNow. What Benioff would have said is that on-demand, utility computing is the future, Siebel never lets folks like PC Mag test its on-demand product nor do they release their utilization numbers so who knows how succesful it is, c) salesforce.com CAN scale to suit large companies. Alas, this last point is where the whole CRM market gets interesting. Benioff himself has said that if salesforce is to become a very big deal it needs to have customers that have 4, 5, 10 thousand users. Right now the highest is a customer with two thousand. The other interesting thing about this space is how Oracle/SAP approach it. Oracle is going in saying we can provide 70% of what you need and have it seamlessly integrate with our eBusiness suite so every part of your business runs on our softare. That’s a powerful propostion.

Overall, a very interesting market to watch. And for me, to play in.

Edit – one other thing: SugarCRM announced that they raised $2M from Draper Fisher. They sell a completely open-source CRM product. Another interesting development.

Focusing on One Thing at a Time – City Govts Do Not

There was an article in today’s Journal about how Gateway is once again going to focus primarily on personal computers instead of consumer electronics. It made me think of the folks Comcate works with every day – city governments. City governments are the weirdest corporations you’ll ever see. Cities do sewer. Water. Streets. Police. Parks. Fire. Econ development. They provide such an eclectic mix of services that the CEO – or “city manager” – has quite a task. I can’t think of any private sector company that provides the array of unrelated services as city governments. Such diversity makes it a challenging market for us as to engage all the different stakeholders and makes for a long sales process. But it also provides opportunity to sell a lot of different modules and services in to various departments within one agency.

Despite all the talk about the national elections, who you vote for for Mayor or other local offices November 2nd will mean a hell of a lot more for what you see and feel every day…as opposed to who you vote for in Washington to slave away in partisan politics for four years.