Friends of Ben: Carol Rutlen

Network: Ben Casnocha > Mike Patterson > Carol Rutlen

Google: Carol Rutlen

I met Carol several years ago when my closet mentor Mike Patterson organized a dinner of folks to help me think through the idea behind Comcate. Carol is founder and CEO of ExpatEdge, a software company helping human resource professionals support employees on domestic and international assignments. She started ExpatEdge after leaving PwC. Currently she is on the Advisory Board at Comcate.

Carol is a great person to have in the room when it comes to tackling big, strategic issues but she can get detail oriented quickly and that’s what I like. I am trying to hone my skills at being able to go from 50,000 to 500 feet of analysis when asked. I’ve been in too many meetings where we will be trying to figure out a roadmap for the next 3-5 years and someone asks about a tactical marketing issue. Or we’re trying to wordsmith a brochure and someone keeps focusing on the big message and not the individual sentences.

Carol can review a packet of information ahead of time and come in with questions. Being prepared for meetings and having thought about it ahead of time makes her participation in our advisory board so much more potent. There are few people who actually digest and reflect on stuff you send them before meetings – even if it’s only a 2 minute exercise, Carol does it and she does it well.

Finally, I like Carol because she has a social/philanthropic side to her. She sees a glass ceiling when it comes to women in business and that’s something that fires me up. Although we haven’t needed to rely on our advisory board much in the past few months, I know when we gather the group next time we all will look forward to capturing some of Carol’s insight and wit. All these reasons make Carol Rutlen the first in my Friends of Ben series.

Do you have a lot of common sense?

I place a lot of weight on whether a person has "street smarts." A new study:

We throw the phrase around all the time, but just how common is common sense? Experts contend it’s essential to success and a new study shows us just what it is – and just who has it. In fact, according to a recent survey, 7 percent of Americans are said to have Common Sense Perception, or CSP – an uncanny and uncommon level of common sense…Though 74 percent of American adults say they have more common sense than most people.

99% of the time I love people who bring common sense ideas to the table. But we can’t forget about that other 1% of folks who bring that idea/solution that makes no sense at all, but turns out to be the breakthrough. I’m a big believer in fostering those seemingly crazy ideas before brushing them off. I’ve always admired the protocols at 3M (I think it was there) where at brainstorming sessions each person must follow the prior person by being an "angel." So if John Doe throws out an idea, the next person that speaks must back it up and support it in some way. The "angel" concept saves seemingly crazy ideas from being quashed right away.

Teens Swarm Starbucks

The Starbucks Gossip blog I read posted an article from SJ Mercury News on teens swarming a Starbucks. It’s pretty funny:

A writer froze in her tracks when she recently stepped into a Starbucks. “The entire establishment was jam-packed with teenagers. Giggling, gossiping teenagers clutching whipped cream-doused frappuccinos; shoving Business Week and the New York Times to the side in favor of the latest Abercrombie catalog. Where were the crotchety old men? The college students, the business people, the starving artists? …When did kids begin to take over the place?”

Full Article

New Series: Friends of Ben

I’m lucky to have a network of peers, supporters, mentors…In other words a well of ideas, introductions, and feedback that I can tap in to when need be. I’m not a prolific networker, but I do see the value in knowing people and I work hard to build and most important maintain strong relationships with people I find interesting. I have no problem meeting someone just to talk about things, share ideas, talk about each other’s endeavors. For nine months a year, I am mostly in “Operation Maintain” as in stay in touch with folks I already know. (This name comes from the term my family uses to maintain our wood stove fire during the winter. Someone needs to “maintain” the fire by adding a piece of wood every couple hours.)

Some people always need to have a very specific purpose or ideal outcome behind meeting someone. That’s too near-sighted, as far as I’m concerned. So…I thought I could use my blog as a way to profile someone who I know and respect, share a little bit about them and why I like them, and always extend the offer to introduce you (reader) to this person if it makes sense. The majority of my contacts do not have blogs, unfortunately. Obviously this concept would work better if the person had a blog so you could get a daily dose of them if you find my profile interesting. Anyway, I’ve created a new TypePad category “Friends of Ben” and will, every few weeks or so, profile someone new. We’ll see how long I can go before I exhaust my address book!

Driven: How Human Nature Shapes Our Choices

Finished Driven: How Human Nature Shapes Our Choices, a “sociobiological theory of motivation.” It was pretty solid. What drives you to acquire, bond, learn, and defend? Those are the four innate drives within each human and the four main chapters explore each of these drives. It concludes with some less impressive but still decent chapters on putting a business spin on it all, discussing how employees need to fulfill all four of these drives in order to be happy. All in all, this book is a nice mix of science, Darwin, business, and that same old problem of “what makes people do what they do.” If these topics interest you, I’d recommend this book.