Sentence of the Day

The most highlighted sentence from the Kindle version of The Start-Up of You is:

The fastest way to change yourself is to hang out with people who are already the way you want to be.

I did have a feeling that sentence was a winner when we wrote the book, but in the electronic age it’s interesting to be able to see data around it.

I should note that there is a rich-get-richer effect with highlights on the Kindle. Unless you turn it off, as a reader you begin to automatically see flags on the sentences that other readers have most underlined. This no doubt influences you to highlight the same.

Book Short: Creative Capitalism by Michael Kinsley

Have you ever read a well argued essay or op/ed on a topic, felt yourself persuaded, but then wondered, “I wonder how a really informed person on the opposite side of the argument would respond?”

I ask that question a lot. It’s disappointing there are not many books which, in their format, enable a multi-voice conversation that’s full of respectful disagreement.

Creative Capitalism by Michael Kinsley is, however, one of these essay-books. It opens with Bill Gates’ Davos speech on how the free market doesn’t perfectly serve the world’s poor, and what for-profit companies should do about that. Then there’s a conversation between Warren Buffett and Bill Gates on the topic of CSR and related themes. Then there’s a slew of essays in response by all sorts of super smart people like Richard Posner, Gary Becker, Brad DeLong, Robert Reich, Larry Summers, and of course Kinsley himself (who’s always worth reading). Best yet, Kinsley gives people the opportunity to respond to responses — Posner rebuts Gates, Ed Glaeser challenges Posner, Posner responds again.

If you’re interested in whether a for profit company should try to “do good,” what Milton Friedman meant by the invisible hand, and whether capitalism needs to be tweaked in some way to make sure the world’s poor are best served, check out Kinsley’s book.

Quick Impressions of Qatar

It was my first time to the region and my time in Doha was all too brief, but I will share a splattering of thoughts:

  • The people of Qatar I met were friendly, hospitable, ambitious, and keen on continuing to improve their country. The world cup arrives in 2022. That event creates a natural timeline by which they want to achieve big things before they enjoy the global spotlight.
  • The talking point within Qatar that I heard a lot is that the country needs to become a “service economy.” They are also looking to foster entrepreneurship in order to diversify their economic base.
  • By day, the Doha skyscrapers juxtaposed next to the desert landscape looks bizarre. And because of the heat, no one is walking on any sidewalk…anywhere. By night, with the buildings lit up, the landscape takes on an alluring, Vegas-like quality. And with the cooler evening breezes, the foot traffic on sidewalks picks up to a normal pace.
  • When I sat down to lunch with some local businesspeople from the region, I asked where everyone was from. I should have known better. Apparently, it’s easy to tell someone’s home country by how they wear their hijab (headscarf). As it was explained to me, Saudis wear a red patterned hijab. Omanis wear a hat, no scarf. Qataris fold their hijab a certain way; folks from the UAE fold it a different way. Walk down the street of Doha, and you’ll see all kinds of hijabs.
  • Doha’s critics say the city is trying too hard to be like Dubai: too many sky scrappers, too many five star western hotel brands, a national airline in Qatar Airways too hell bent on being more luxurious than Emirates. Doha strives to be better than Dubai on these fronts but isn’t, they say. By forcing an apples-to-apples comparison, Doha gets relegated to second class, instead of a place like Muscat which aspires to be something different. I’m not agreeing or disagreeing with this view — I’ve never been to Dubai nor spent serious time in Doha. I’m simply repeating it because I found it interesting in terms of how a city’s identity gets constructed vis-a-vis another city’s.
  • When women are covered up except for their face, it makes the face the singular signal of beauty. There’s nothing else to go by. I saw many beautiful faces.
  • I flew Emirates, SFO-Dubai and then Dubai-Doha. I loved that the ceiling of the plane turned into a star-filled sky during sleep hours. Also, the window shades opened/closed electronically, and they were all shut automatically during sleep hours. (It’s annoying when someone leaves the window shade open and sun creeps in when you’re trying to sleep.) The weakness of Emirates (in my brief experience) was around staff friendliness. The flight crew just didn’t seem as uniformly professional and friendly as a Cathay Pacific or Japan Airways crew, for example. I wonder if the diversity of the flight crew on Emirates matters in this regard. The four Emirates flights I took were multi-ethnic to an extreme degree; when they announced the languages spoken by the crew, I truly had never heard of a couple of the languages. I love diversity generally, but for within crew maybe the cultural differences translate into inconsistent hospitality styles. The person serving food approaches the relationship with the passenger differently than the person handing out customs forms. On a 16 hour non-stop flight, these little things become a little noticeable.

All in all, big thanks to my hosts in Qatar for the opportunity to meet and share ideas, and I look forward to getting back to the region soon to spend a more significant chunk of time.

Rahm Emanuel’s Ideas for Improving Higher Ed

From this profile of Rahm Emanuel in the Atlantic, there’s this excellent nugget on how he’s reforming Chicago’s community colleges:

IN HIS 2006 book, The Plan, Rahm proposed that all Americans go to school for at least 14 years. Like Presidents Clinton and Obama, he has long seen community colleges as crucial to preparing the American workforce for global competition and to saving young people who would otherwise be condemned to poverty. But Chicago’s city colleges have become dysfunctional, with graduation rates a pathetic 7 percent. (Nationally, only 15 out of 35 community-college systems graduate more than 50 percent.) “We have 9.4 percent unemployment, 100,000 job openings, and I’m spending a couple hundred million dollars on job training,” Rahm tells me. He pauses to let the absurdity of this sink in. “So we are going to reorganize it.”

Rahm fired almost all the college presidents, hired replacements after a national search, and decreed that six of the seven city-run colleges would have a special concentration. Corporations pledging to hire graduates will have a big hand in designing and implementing curricula. “You’re not going for four years, and you’re not going for a Nobel Prize or a research breakthrough,” he says. “This is about dealing with the nursing shortage, the lab-tech shortage. Hotels and restaurants will take over the curriculum for culinary and hospitality training.” Already AAR, a company that has 600 job openings for welders and mechanics, is partnering with Olive-Harvey College; Northwestern Memorial Hospital is designing job training in health care for Malcolm X College. Equally important, the city colleges are overhauling their inadequate guidance services and contacting the 15,000 students most likely to drop out. As of March, all 120,000 students are being tracked, and those in danger of slipping through the cracks will be counseled. Thinking big, Rahm wants Chicago to be the national model for rescuing the middle class.

Makes a ton of sense. If a kid is in a community college trying get trained for work in a restaurant or a hotel, why the heck wouldn’t the potential employers of those students have their hands all over the curricula? Hopefully Rahm’s model inspires imitators.

Steve Jobs Focused on Network Intelligence

I read Adam Lashinky’s new book Inside Apple: How America’s Most Admired–And Secretive–Company Really Works on my flight to Doha, and I picked up a bunch of nuggets. Here’s one section that jumped out:

An unsung attribute of Steve Jobs that Apple also will miss is his role as a masterful networker and gatherer of information…He furiously worked the phones, calling up people he’d heard were worthy and requesting a meeting. No one turned down the chance to meet with Jobs, of course, and he used the opportunity to soak up information. His uncanny insight into trends in business and technology weren’t a fluke. Jobs worked hard for his market intelligence.

It follows with a story of Jobs hearing that Lytro was a cool company, calling the company’s CEO and inviting the Lytro CEO over to his house to discuss cameras and product design. According to the Forbes cover piece on Dropbox, Jobs did something similar with the founders of Dropbox. And surely countless other entrepreneurs.

Some of these conversations are of course driven with M&A in mind, but I follow Lashinsky’s point that much of this is Jobs’s instinct to always be pulling intelligence from his network about what’s happening in the world in order to be a more effective and informed professional.

Jobs took advantage of the density of Silicon Valley. He could summon the best young entrepreneurs, like Drew Houston, to his office on a day’s notice. He went on walks with Mark Zuckerberg. This is probably one reason he evangelized the region so much–increased density equals increased network intelligence for those living in the density.

Jobs was tapping networks inside Silicon Valley but outside of Apple corporate–and this was crucial. Lashinsky writes, “The rest of the crew at Apple is either too busy to schmooze or was always discouraged by Jobs from doing it, lest they get too big for their britches or too distracted from their Apple work.” Jobs once said he didn’t want to let exec Scott Forstall “out of the office” — which is great if someone needs to just put their head down and execute, but tunnel vision is not super helpful for fresh ideation.

Lashinksy asks who at Apple will be gathering this outside-the-company network intel with Jobs gone. It’s a good question. Meanwhile, we can all be asking ourselves a similar question in our careers: How are we pulling network intelligence from diverse sources in order to be better at the job we already have or to find a new opportunity? That’s a key theme of The Start-up of You.

Free Webcast Thursday Night

This Thursday March 29th at 6:30 PM pacific time — join Reid Hoffman and me for a live, free webcast to discuss the Start-Up of You and hear us answer your questions related to careers and the future of work. You should join the webcast if you’ve read the book or are thinking about reading it.

There’s a limited number of spots, so be sure to click here and then click “Register” to claim your spot. (If you’ve already submitted contact info on a Wufoo form via another blog, no need to do anything more.)

Look forward to talking to you on Thursday evening.

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At SXSW the other week, an artist drew an illustration of our presentation as we were talking. I’ve pasted it below. Click to enlarge. I’m amazed it was done in real time.

Photo of the Day

How many of them are living in the moment? What’s the smartphone to digital camera ratio? How many people whip out their camera in a crowd because everyone around them is? Questions on a rainy Saturday evening…

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Build On Your *Underlying* Strengths When Adapting

Play to your strengths. It’s common advice, and it makes sense. People go farther by figuring out what naturally comes easy and organizing their activities accordingly, instead of working overtime to compensate for weaknesses. The problem is that when people think about making career moves they often interpret “strengths” in a narrow industry context.

For example, say you’ve spent a decade in finance. You’ve developed serious experience, expertise, and industry connections. If you’re trying to build on your strengths, the right next career move would be to leverage these abilities into some other job in finance.

Yet, you might not like finance. You may not be thriving. Perhaps your calling is elsewhere. But because you want to leverage the soft assets you’ve built up over time, you stick with it. This is how many people end up working the same industry for years on end. In part, they were “building on their strengths.”

In the book, we talk about why evaluating your existing assets–of which strengths are one part–cannot be done in isolation. You should think about them in the context of your aspirations, and in the context of what people will pay for. All these things change over time.

If your aspirations or values are shifting, and you want to pivot to Plan B, better to think about your underlying strengths and focus on the transferable qualities of your most recent experiences. Project management is project management. Relationship building is relationship building. Some expertise is context specific. But not all of it is. Zoom out and think about the more universal characteristics of what you’re good at. Then match that to the market realities.

We feature James Gaines in the book, who pivoted from head honcho at Time Magazine (where he interviewed dozens of heads of state) to running a digital media startup. He saw his strength as “telling good stories”–not being editor of a print magazine. Storytelling was the underlying strength that enabled the pivot out of print journalism.

Bottom Line: You can still build on your strengths even if you are adapting your career into new industries, geographies, networks.

To Live Unseduced by Media Sirens and the Gleam of Envy in Others’ Eyes

Algis Valiunas penned an essay about David Foster Wallace last month that, for its relative brevity, is remarkably comprehensive. Here’s an excerpt from the section on “Moral Beauty” that spoke to me:

We are a nation of addicts, Wallace insists, in a chronic state of denial, craving the wrong kinds of pleasure and undone by the wrong kinds of pain. Purification is called for. By no means, however, does Wallace condemn all activity that is not undertaken purely for its own sake; that would be to condemn almost everything people do. What he does condemn is gross self-seeking ambition that cares only for the prizes and the gleam of envy in others’ eyes. In the absence of a genuine calling, which does not exclude honest ambition, whether one happens to be a lawyer or a businessman or an athlete or a writer, success is a corrosive illusion. Wallace updates Tolstoy, who labored all his life against the insidious collusion of sensuality and amour-propre. To live unseduced by media sirens or the longing for celebrity or fatuous simulacra of love or the urge for simple obliteration is the aim Wallace sets for the reader; it is the aim he set for himself as a recovering addict and mental patient and as a writer serious as he had never been before. However the world might have damaged you or you have damaged yourself, however you might believe you need your substance or fantasy of choice to make it through the day, resistance and integrity and moral beauty remain possible.

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The family-authorized biography of DFW comes out August 30. I contributed a personal anecdote about Wallace to D.T. Max, the biographer. We’ll see if it made the final book.

Oprah and Charlie Rose Are in Permanent Beta

Oprah Winfrey recently left network television (where she was dominant) to launch her own cable network, OWN.

Charlie Rose recently joined the set of CBS This Morning, a very different show (at a very different hour!) than his main evening program that he continues to do with great success.

Both are enormously successful media brands who, late in life, have taken career risks. Oprah could have retired into philanthropy or just kept on dominating network television with one show. Charlie could have just kept with his show, or retired into a lucrative speaking career.

Instead, they pursue new opportunities in adjacent industry niches to keep growing, to keep pushing the boundaries of their medium, to keep testing the limits of where they can have influence. If it doesn’t work out, both are putting themselves at risk for being called one-trick ponies, or past their prime, or something along those lines.

How many titans of industry in their 60′s and 70′s could honestly say they’re actively trying new things?

Regardless of how their experiments play out, I respect Oprah and Charlie Rose greatly for pushing the envelope during a stage of their career when most expect them to ride quietly into the sunset…