All Entrepreneurship is Social

There is a tremendous amount of fuzzy thinking around terms like "social entrepreneurship," "social business," and "socially responsible business." When people ask me what I think about social entrepreneurship, I first say I'm not sure what social entrepreneurship means. I'm not sure what makes it deserving of its own term. Then I say I think for-profit entrepreneurship does huge amounts of social good so I'm going to stay focused on that.

Carl Schramm recently wrote an excellent short piece in the Stanford Social Innovation Review called All Entrepreneurship is Social. Nut graf:

…regular entrepreneurs create thousands of jobs, improve the quality of goods and services available to consumers, and ultimately raise standards of living. Indeed, the intertwined histories of business and health in the United States suggests that all entrepreneurship is social entrepreneurship.

He goes to succinctly expand upon this point. He notes:

Entrepreneurs typically generate a surplus benefit above and beyond the profits they reap, finds the…economist William Nordhaus. Nordhaus has calculated that entrepreneurs capture only about 2 percent of this surplus, with the remainder passed on to society in the form of jobs, wages, and value.

As Nobel Peace Prize winner Muhammad Yunus, founder of Grameen Bank, said: "Income is the best medicine.”

Culture Matters to Entrepreneurship

Culture Matters

All through childhood and adolescence you are a sponge absorbing cultural stimuli. From local billboard advertisements, to school curriculum stylized to your country; from conversations with your parents about the ways of the world to the thousands of local customs that dictate proper behavior in restaurants, queues, airports, homes, and driving on the road.

Culture matters. That’s the title of a compelling set of essays on whether some cultures are better at creating freedom, prosperity, and justice. It is politically incorrect to chalk up massive societal failures in places like Africa to culture — besides, the situation is always more complex than a single factor — but it seems safe to assert that the culture you come up in affects how you think.

In Robin Hanson’s post in praise of international travel, he writes:

our beliefs are severely distorted by our culture and training… We all know that we would have been inclined toward different beliefs had we been raised in different cultures or disciplines. We see consistent differences between folks trained in West vs. East, science vs. humanities, economics vs. sociology, and in different schools of thought of most any discipline.

By the time you’re 18 years-old, I believe a certain vision about how the world works glows in your head. You carry many assumptions. It’s possible to change these assumptions in adulthood — easier now thanks to the knows-no-physical-boundaries internet — but it is still hard, and most people would rather not expend the energy to develop a set of values about the world that are independent from their milieu defaults.

Governments Trying to Promote Entrepreneurship

Now pivot to this: virtually every county’s government is trying to promote entrepreneurship, create a mini-Silicon Valley, “become an IT island,” become a hub for innovation, etc. It makes sense: the data are clear that entrepreneurship is the engine of economic growth.

How should a government do it? As Amar Bhide says in From Poverty to Prosperity, the most important thing is for the basic government functions to work: property rights, provision of roads, water, electricity, etc.

The most common next step is for government to make starting a business as easy as possible, minimize tax and regulatory burdens on business, offer tax incentives, etc. These are all good things and are well within a government’s purview.

Chile has done both these things. By taking care of basic government functions, no small task, it has become a better place to be an entrepreneur than most other developing countries. You need only look at its dysfunctional, corrupt neighbor of Argentina to understand that when a government can’t take care of its own basic functions, nothing else matters. And by offering various tax breaks and incentives and helping VCs get new early-stage funds off the ground, Chile’s government carrots have made many entrepreneurs I know take a careful look.

Chile is 100x better place than Argentina to be an entrepreneur. But it’s still far away from rivaling the U.S. as an environment for entrepreneurs. Because here’s what it lacks more than anything: entrepreneurial culture. And no government program or law can change this overnight.

Lack of Entrepreneurial Culture

Here’s a seemingly trivial example but I think it’s telling: In Chile as in many parts of Europe and Latin America (and maybe elsewhere), kids usually live with their parents until into their late 20′s or until they are married. Think about the attitude that probably accompanies this custom: greater dependence and deference to the central authority figure you’ve had in your life. More significantly, in Chile as in almost everywhere except young America, they have a long history, and with history comes psychological burdens. Being conquered and then re-conquering. Living through a military dictator. This stuff seems to affect everything from a person’s propensity to trust strangers to their willingness to challenge the status quo. It’s harder to invent the future if you’re still debating and processing the past.

In Northern Cyprus government officials told me about the various incentives they were going to roll out to attract entrepreneurs and how they were going to have conferences to encourage young people to think about a career in IT. And I’m sitting there sipping my tea thinking, “How the fuck are you going to get people to want to be entrepreneurs when half your citizens work for the government and get off work at 3 o’clock in the afternoon and the other half feel like they deserve more handouts from Turkey?” It’s not an incentive problem; it’s a mindset problem.

I get emails from Koreans who have read the Korean translation of my book and they tell me that they want to start a company but if they do their family will think they are a failure.

This is the story in so many parts of the world. (China, as always, is complicated — they certainly today have a culture of hustling. Beyond that I can’t say.)

Why I’m Bullish on the U.S.

The single best reason to be long on the future of the U.S. is it has a culture of entrepreneurship. It was born this way. Contra Umair Haque — who thinks “it was the American way of life that ate America. And America’s real bankruptcy is a bankruptcy of the soul” — in fact it’s the American way of life and the American soul that are one of the redeeming and enduring attributes of the country’s DNA in this time of uncertainty. The free wheeling spirit, the self-reliance, the fearlessness, the celebration of youth, the permanent fresh start: these things remain, independent of the meltdown of our governance system.

Can You Change Culture?

Culture is really hard to change. It takes generations of time. There are a million levers you could possibly push and it takes way longer than a politician’s term to see any effects. People have pride in their habits.

So what do you do? I think you try everything, and you also try this: import people from countries who have the cultural attitudes you’re looking to cultivate in your country. Use them as implants. I know the Japanese do this with American consultants: they ship in “crazy Americans” to sit in on business meetings and blow up the enormously inefficient customs that still dominate Japanese business. For example, get right to the point instead of flattering the seniority of all the senior people in the room. Integrate the implants with the youth and hope that the power of example will cause more people to think different.

The Paradox of Attitudinal Self-Help Books

Marketing author Seth Godin, who I respect a lot, recently published a new book. I want to point out a theme in his blog interviews (which he did instead of a media tour; I haven't read the book itself yet). With Gretchen Rubin there's this exchange:

Q: If you had to sum up in one sentence what you want a reader to understand from reading Linchpin [Seth's new book], what would it be?

Seth: The world wants you to be a faceless, replaceable cog in the vast machinery of production — but if you choose, and you work at it, you can become the sort of person we really need, an indispensable linchpin, a person who matters. The marketplace needs and embraces artists, creatives, initiators, challengers and movers. You have that skill, the challenge is unearthing it.

I.e.: Everyone is an artist, you just need to look within yourself and choose to be one.

With Chris Guillebeau there's this:

Q: According to Linchpin, how do I become an artist? (What if I don’t know what I’m really good at?)

Seth: You do art when you make change that matters, and do it via a connection with an individual. A great waitress or conductor or politician can make art. So can David, who cleans the tables at Dean and Deluca. Art isn’t the job, it’s the attitude you bring to the job and work you do when you’re there.

It's the attitude you bring to the job. The next question:

Q: Are we all really geniuses? If so, what do we do to stop choosing stability over genius?

Seth: Well, if a genius is someone who solves a problem in a new and original way, then sure, you’re a genius. And the first step to making that choice is to know it’s available.

You can't disagree: the first step to solving a problem is knowing you can solve the problem. Again, attitude.

But to actually solve a problem in a new and original way requires much more than just thinking you can do it. For example, to change the world, you need to become really fucking good at something. Yet, unlike Cal Newport's thorough analysis of deliberate practice, the best-selling self-help books don't analyze the research of becoming exceptionally good at something. They stick to attitude. Which is necessary but hardly sufficient.

Here's the paradox: the folks who really need an attitude improvement are probably not aware of alternative mindsets. They do not know they have a "problem," so they are not reading books and blogs about a solution to a problem they don't know they have. The folks who are reading books about how to "crush it" and become a linchpin, by the very fact that they're sought them out, are displaying initiative and spirit. What they need is not another attitudinal pep talk — they need help on step two and three and four.

So who is buying these books? Thesis: Already-motivated people who think just a tiny bit more motivation and inspiration will make the difference. But I'm not so sure it will.

Book Review: The PayPal Wars

The PayPal Wars: Battles with eBay, the Media, the Mafia, and the Rest of Planet Earth by Eric Jackson is an excellent account of the founding and rise of PayPal through to the eBay acquisition.

As an early employee, Jackson provides an inside perspective on the company's ups and downs, strategic decisions, in-fighting, and more. The word "Wars" in the title is intentional — PayPal faced an astonishing set of challenges not only from eBay and other competitors but from the Russian mafia, a relentlessly skeptical business press, and the tumult of the dot-com bubble bursting. Jackson lays out the triumph story well, "showing not telling" the key lessons for other entrepreneurs.

It's no secret that PayPal alumni are currently dominating Silicon Valley and for this reason it's fun to read a close-up account of these personalities.

In addition to the start-up story and entrepreneurship lessons, Jackson's libertarian views emerge by the end of the book as he discusses how various government entities tried to halt PayPal's progress through useless regulatory actions. He also links the PayPal vision to a broader libertarian vision about a more open and global currency.

The book is only $3.99 on Kindle and $10 paperback. I highly recommend it.

McKinsey, the World’s Epicenter of Risk Aversion, Still Produces Entrepreneurs

Hence, entrepreneurship must not require as much risk-taking as people think. This is James Kwak's short, persuasive argument, with more substance of course. He's a former McKinsey consultant who co-founded a company, and he does a nice job poking holes in Malcolm Gladwell's latest piece (abstract only) about entrepreneurship and risk-taking while not disagreeing with its essence.

The talk about risk-taking and entrepreneurship is an issue of perception: people think to start a good business requires betting the farm, or that the personalities attracted to the game are sky-diving flame throwers. Not so.

But false perceptions aside, how the heck do we encourage more of the risk-taking that's good and calculated and leads to real innovation? Here Kwak says:

The best encouragements to productive risk-taking are measures that limit the cost of failure for people who are actually creating something new, and this is one reason why Silicon Valley has been so successful. The financial risks of starting a company aren’t that big, for most people. High-tech companies are typically started by people who could pull in low-six-figure salaries working for other companies, so they’re giving up a couple of hundred thousand dollars in opportunity cost; the rest is typically angel investor or venture capital money. More importantly, there is (historically, at least), little stigma attached to failure, so there’s little reputational downside to a failed startup. In a world full of risk-averse people, that’s very important.

I bolded the sentence that is most critical. It is America's secret cultural sauce.

Brad Feld and Paul Kedrosky: “This Shit Is Really Messy”

That's Brad Feld in a video dialog on bloggingheads.tv with Paul Kedrosky, in the short clip excerpted below, referring to entrepreneurship. (Speaking of messiness, it's also the image — a mess — that Tyler Cowen thinks best describes most people's lives.) Brad and Paul have a 40 minute conversation about the macro dynamics of the venture capital industry, the IPO market in 2010, immigration reform, and why VCs and entrepreneurs sometimes talk past each other.

I'm helping Robert Wright expand bloggingheads, a reliable source of stimulating video content, to include business folks, so let me know what you think of this conversation.

The Ideal Mix of a Start-Up Advisory Board

In the early days of a start-up forming an advisory board can be a great way to formalize and regularize the feedback you receive from experts.

I think an ideal advisory board contains big names with no time (whose name, by association, offers credibility in the sales or fundraising process) and no names with plenty of time to give you specific advice.

Among the no names who actually give you advice, I think an ideal mix in the early days emphasizes customer-centric folks — people with deep knowledge of the market you’re selling to. Perhaps even potential customers themselves!

The opposite of customer-centric advisors is “random business experts.” These are folks who are smart and experienced but don’t have specific experience in the niche your company is going after. They don’t have relevant experience in the exact market you’re playing in.

On day 1 of a start-up, perhaps 80% of the advisory board should consist of customer-centric folks, and 20% “general” experts.

As a company matures so does its understanding of the mind of its customers. And newer, different issues arise, and the composition of the company’s supporters and advisors evolves accordingly.

That’s why you see many publicly traded companies’ boards of directors filled with general business experts and executives from different industries. But you never see start-up boards filled with random big-shot attorneys or CEOs of companies in unrelated industries.

Bottom Line: The most effective start-up advisory boards seem to consist of big names with no time, and no names with plenty of time, and the no names have deep, specific experience in the specific customer niche of the start-up.

The Intrapreneur’s 10 Commandments

If you find yourself in a big company, you can still be "intrapreneurial" — a term that refers to entrepreneurial activities in an otherwise non-entrepreneurial environment. Here are 10 Commandments of the Intrapreneur:

1. Come to work each day willing to be fired.

2. Circumvent any orders aimed at stopping your dream.

3. Do any job needed to make your project work, regardless of your job description. (BC: Or, as Eric Reis puts it: "In any situation it is your responsibility, using your best judgment, to do what you think is in the best interests of the company. That's it. Everything else [in your job description] is only marketing.")

4. Find people to help you.

5. Follow your intuition about the people you choose, and work only with the best.

6. Work underground as long as you can – publicity triggers the corporate immune mechanism.

7. Never bet on a race unless you are running in it.

8. Remember it is easier to ask for forgiveness than for permission.

9. Be true to your goals, but be realistic about the ways to achieve them.

10. Honor your sponsors.

A gentler version is here, both I think are attributed to Gifford Pinchot.

Your Customers Lie to You

A McDonald's executive, participating in the always-fascinating IamA series on Reddit, writes:

Our customers want mediocre food cheap. Every time we release a higher priced but higher quality product, the people who said they would pay for it… never do.

You say you want more fruits, salads, organic, all natural, etc. well then start buying that stuff and stop buying double cheeseburgers. Our best selling stuff is always whatever we can make taste good, at rock bottom prices.

We've actually learned not to listen to our customers when it comes to a lot of things. Health nuts won't come into McDonald's to eat even when we give them what they want.

As entrepreneurs we cannot blindly listen to our customers. They lie to us. Here's my old post titled Listening to Customers is Harder Than it Seems.

Given that customers lie, sometimes we have to extract information indirectly. Instead of asking customers how much they would pay for a hypothetical product, ask them how much they're currently paying for however it is they're solving the problem that you are trying to solve.

Other times, it can work to ask a direct question but discount the words that come out of their mouth and pay attention to body language. It would be fun to come up with a list of questions that elicit non-useful verbal answers but useful body language answers. In the past I've proposed, "Do you have self-confidence?" Steve Jobs asks employees, "Why are you here?"

Finally, actions speak louder than words. Just as your calendar never lies — how you spend your time says more about your priorities than your stated priorities — what customers actually buy and do is more instructive than what they say they'll do.

Life: Your Adventure in Entrepreneurship

David Kelley has a great piece up on The Atlas Society site entitled Life: Your Adventure in Entrepreneurship. You don't have to be an Objectivist or Randian to appreciate it. He discusses the spirit of entrepreneurship and how it applies in all parts of life. Here's the opening graf:

The entrepreneurial spirit is the spirit of enterprise: ambition to succeed, initiative in taking action, alertness to opportunity. It means being proactive rather than reacting to events and opportunities as they come along. It involves a full acceptance of the responsibility for initiating action to achieve one's goals, and for dealing with the consequences that arise as one does so.

I liked this bit on self-ownership:

Not all of us own the businesses we work for. But all of us are self-owners. The concept of self-ownership is a partly metaphorical way of capturing the fact that individuals are ends in themselves. That fact is easier to state in the abstract than it is to embody in the concrete, in one's actual outlook and practice. The sense of self-ownership manifests itself in the kind of total autonomy that leads us to say of someone: "He is his own man." It involves a commitment to one's own happiness as a true end-in-itself—not something one has to apologize for pursuing, not something that one may enjoy only on condition that it serves some other end. It involves the ability to experience happiness without any tendril of guilt at having succeeded. It involves a sense that the only person one answers to, ultimately, is oneself.

Read the whole thing.

Thanks to DaveJ for sending, who also sent me this worthwhile piece on the Myth of Crowdsourcing.