Bezos’s Insistence on Full Narrative Prose

A follow up to my post about Jeff Bezos requiring his executive team to write full narrative memos (instead of PowerPoint presentations) when presenting proposals or initiatives. Bezos said this in explaining the approach:

 “Full sentences are harder to write,” he says. “They have verbs. The paragraphs have topic sentences. There is no way to write a six-page, narratively structured memo and not have clear thinking.”

As I wrote in my essay “Behind the Book,” the hard part about writing is not which words to use; rather, it’s in what order paragraphs should appear. The order of paragraphs holds the logic of the points being argued. And so most of “editing” involves re-ordering paragraphs and fleshing out transitions to and from paragraphs, rather than tweaking sentences.

You could argue the order of the bullet point slides in a PowerPoint deck forces a presenter to similarly consider logic and flow, but since you can orally compensate for rough spots, the standard for crisp thinking while building a PowerPoint deck is lower. Hence, Bezos insists on full narrative written prose–or at least that’s my guess as to why.

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One of my favorite Joan Didion quotes is “I don’t know what I think until I try to write it down.” Writing is thinking. A lot of busy people say they wish they had more time to “think” — to be proactively thoughtful rather than reactive. But “thought time” is a hard thing to actually schedule, let alone measure. Writing, on the other hand, is something you can schedule to do and then evaluate and measure the output (e.g. 700 words a day or a blog post a week). When someone tells me they don’t do much writing anymore, I sometimes wonder, When do you think deep-ish thoughts? And how do you ever know how coherent your thoughts actually are?

Writing = Thinking, Jeff Bezos Edition

Jeff Bezos likes to read. That’s a dog-bites-man revelation if ever there was one, considering that Bezos is the cerebral founder and chief executive of a $100 billion empire built on books. More revealing is that the Amazon CEO’s fondness for the written word drives one of his primary, and peculiar, tools for managing his company: Meetings of his “S-team” of senior executives begin with participants quietly absorbing the written word. Specifically, before any discussion begins, members of the team — including Bezos — consume six-page printed memos in total silence for as long as 30 minutes. (Yes, the e-ink purveyor prefers paper. Ironic, no?) They scribble notes in the margins while the authors of the memos wait for Bezos and his minions to finish reading.

Amazon executives call these documents “narratives,” and even Bezos realizes that for the uninitiated — and fans of the PowerPoint presentation — the process is a bit odd. “For new employees, it’s a strange initial experience,” he tells Fortune. “They’re just not accustomed to sitting silently in a room and doing study hall with a bunch of executives.” Bezos says the act of communal reading guarantees the group’s undivided attention. Writing a memo is an even more important skill to master. “Full sentences are harder to write,” he says. “They have verbs. The paragraphs have topic sentences. There is no way to write a six-page, narratively structured memo and not have clear thinking.”

From Fortune’s recent profile of Bezos.

(hat tip: Chris Yeh)

Colin Marshall and Ben In Conversation

Colin Marshall, esteemed radio host and man of arts & letters, sat down with me for an hour do an interview for his new podcast Notebook on Cities and Culture. It was fun to catch up with him and cover a range of topics. Colin’s description of the show is below.

Colin Marshall sits down in San Francisco’s South Beach with entrepreneur, author, blogger, traveler, and learner Ben Casnocha. His latest book, co-written with Reid Hoffman, chairman of LinkedIn, is The Start-Up of You. They discuss the advantages of hanging an IKEA world map on the wall; his ten days of silent meditation and the feeling of enlarged thumbs that resulted; the San Francisco Bay Area’s convergence of Californian spirituality and Californian technological intensity; the three Californias: San Francisco, Los Angeles, and everything else; “NorCal” pride and State of Jefferson stickers; being the average of the five people you spend the most time with, and how that got him involved in technology startups to begin with; how where you physically live now matters both more and less than it used to (and who still lives virtually on Livejournal); how loyalty now extends horizontally to your network rather than vertically to your company, and how your identity now comes before your role as an organizational component; his lifelong habit of reaching out to interesting people, and how it differs from the standard sleaziness of “networking”; his visits to Detroit and Athens, and how those cities may have strained his appreciative thinking muscles; his interest in underrated and underdiscussed places as well as people, such as those in South America; his adoption of “home bases” around the world, be they in San Francisco, Santiago, Zurich, or Tokyo; the pronunciation of Tegucigalpa; the loneliness he sees deep in the eyes of people who declare themselves “nomadic”; the necessity of acting consistently on curiosity, and of cultivating both a highly technical and a highly nontechnical mind; whether moving to a city means moving to randomness; and his sensory-deprivation experience floating in a saltwater pod.

Optimistic Technology Luminaries

Last night Reid was “in conversation” with Steve Ballmer. Here’s an article about their chat, which drew the largest audience at the Churchill Club in a decade.

A couple weeks ago, Reid hosted Marc Andreessen for a chat about the future of technology, Silicon Valley, and even a bit about career strategy. Here’s a write up of their talk.

After hearing these luminaries in conversation, you can’t help but be left with a feeling of optimism about the future of the technology industry and the opportunity for each of us to participate in the next round of game changing innovation.