Sitting in a meeting this evening with some prospects we were talking about Comcate’s case-management technology when it comes to emails or logged phone calls (and our partnerships with IVR firms) and we got off on a tangent about how voicemail technology really just sucks. There’s nothing I hate more than hearing I have 3 new voicemail messages and having to sit through each of them, press 7 to delete or 9 to save, and then waiting for the next one. Even worse is when you pull up old voicemails and have to listen through tons of messages just to get the one you want.
Bottom line – I want all my voicemails converted to email-able sound bites that I can sort and listen to in my email client. Automatically.